Last updated: 10 August 2026
This policy explains how TeachFrame handles cancellations, refund requests and problems with digital downloads. It applies together with our Terms of Use, the applicable product page and the licence selected at purchase.
In this policy, “TeachFrame”, “we”, “us” and “our” mean Kobie Kleynhans trading as TeachFrame, currently operated as a sole proprietorship in South Africa.
1. Scope
TeachFrame supplies digital teaching resources and limited usage licences. No physical product is shipped unless a product page expressly states otherwise.
2. EFT Orders and Cancellation Before Payment
- An EFT order remains on hold until the payment reflects in TeachFrame’s bank account and has been verified.
- Use the WooCommerce order number as the EFT payment reference.
- Digital downloads are not released on the strength of a payment notification alone.
- You may request cancellation before payment is verified. No cancellation fee applies to an unpaid order.
- An unpaid order may be cancelled if payment is not received within the period stated at checkout, on the order email or on the invoice.
3. Digital Products and Change-of-mind Requests
Please check the grade, subject, language, term, file format, licence and technical requirements before placing an order.
If no file has been accessed or downloaded, contact TeachFrame promptly. A cancellation or refund request will be assessed according to the order status, the product, the applicable licence and South African law.
Once a digital file or download link has been accessed, or the product has been downloaded, a change-of-mind refund will generally not be offered where the law permits because access to a digital resource cannot practically be returned. This does not limit any right or remedy that cannot lawfully be excluded.
4. When TeachFrame Will Provide a Remedy
Please contact us if:
- the wrong file was supplied;
- a file is corrupt, incomplete or cannot be downloaded because of a TeachFrame delivery fault;
- the product materially differs from its published description;
- the same order was paid more than once;
- a paid product cannot be supplied; or
- a genuine technical defect cannot be corrected within a reasonable time.
Depending on the circumstances, the appropriate remedy may be a corrected or replacement file, restored download access, practical technical assistance, a credit agreed with the customer, or a full or partial refund.
5. Requests That Are Not Normally Refundable
Subject always to applicable law, a refund will not normally be approved solely because:
- the customer changed their mind after accessing or downloading the product;
- the customer purchased the wrong grade, subject, language, term or licence and then accessed the files;
- the customer’s device or software is incompatible where the product page disclosed the relevant requirements;
- the customer did not download the files within the stated download period;
- the files were shared, redistributed or used outside the purchased licence; or
- the customer no longer needs the resource.
6. How to Request Help, Cancellation or a Refund
Responsible party: Kobie Kleynhans trading as TeachFrame
Address: 31 Saffron Crescent West, Vermont, 7201, South Africa
Email admin@teachframe.co.za and include:
- your order number;
- the purchaser’s name and email address;
- the product name;
- a clear description of the issue;
- relevant screenshots or error messages; and
- proof of payment if reasonably requested.
Do not send passwords, banking login details, PINs or one-time passwords. TeachFrame may verify the order, download history, payment and licence before deciding the request.
7. Review and Resolution
TeachFrame aims to acknowledge a complete request within two business days and to resolve it within seven business days where reasonably possible. Complex technical, payment or licence matters may require additional information or time.
8. Approved EFT Refunds
- Approved refunds will be paid to the original payer or originating account where reasonably possible.
- TeachFrame may request reasonable bank-account verification before making an EFT refund.
- An approved EFT refund will ordinarily be initiated within ten business days after approval and completion of any necessary verification.
- Where applicable law requires an earlier or different process, that legal requirement will apply.
9. Statutory Consumer Rights
Nothing in this policy excludes, restricts or replaces rights or remedies that a consumer has under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.