How Can We Help?

Find help with products, downloads, accounts, school licences, technical questions and general TeachFrame enquiries.

Email TeachFrame Choose a support option

SUPPORT OPTIONS

Choose the Type of Help You Need.

Select the most relevant option so that your enquiry can be handled clearly and efficiently.

General Enquiries

Questions about TeachFrame, available programmes, curriculum streams or which teaching system may suit your classroom.

Send a general enquiry →

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Downloads and Account Help

Help with accessing purchased files, order emails, account access, password recovery or download problems.

Request account help →

Technical Support

Report a broken link, file error, website problem, display issue or difficulty opening a digital product.

Report a technical problem →

School Licences and Quotes

Ask about grade-team, school or organisation licences, quotations, purchase orders, EFT payments and larger implementations.

Request school information →

BEFORE CONTACTING SUPPORT

Include the Right Information.

A clear message makes it easier to identify and resolve your question. Please do not send passwords, banking details or other sensitive login information.

Please include:

Your full name
The email address used for the order
The product or programme name
Your order number, where available
A clear description of the problem
A screenshot where it helps explain the issue
The device and browser you are using

QUICK HELP

Common Questions

Open a question below to view the answer.

Where will I receive my order and download information?

Order confirmations and download information will be sent to the email address used during checkout. Please also check your spam or junk folder.

What should I do if I cannot open a downloaded file?

Confirm that the file has downloaded completely and that your device has suitable software for the file format. Include the filename and a screenshot when contacting support.

Can I share my purchased product with another teacher?

Products may only be used according to the licence purchased. An individual licence does not normally permit sharing across a grade team or school. Contact TeachFrame for the appropriate licence.

Can a school request a formal quotation?

Yes. Schools may request information about quotations, school licences, purchase orders and EFT arrangements. Include the school name, contact person, products required and the number of intended users.

Are TeachFrame and My Klaskamer the same business?

TeachFrame is an independent education brand founded by Kobie Kleynhans, the developer behind My Klaskamer. TeachFrame focuses on complete teaching systems, multigrade programmes, learner support and structured licensing.

Where can I browse the available curriculum streams?

Use the Afrikaans Kurrikulum or English Curriculum sections to browse programmes by grade and teaching environment.

CONTACT TEACHFRAME